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Sr. IT Desktop Analyst

Denver, CO 80202

Posted: 03/23/2019 Job Number: 22564
  • Under general supervision, applies a high level of Information Technology skills in direct support of company's employees and partners.
  • Troubleshoot complex desktop software and hardware problems.
  • Provide desk-side and remote support in the use of systems in a LAN/WAN environment.
  • Follow-up with customers to assure satisfactory incident closure; updates and closes call records for work performed.
  • Assists in supervising others.
  • Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
  • Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
  • Consequences of error are easily measured and can be confined.
  • Skills are typically acquired through completion of an undergraduate degree in an MIS field.
  • Desired technical skills acquired through A+ certification, NET+ certification, MCSE certification or equivalent work experience and 4 years of experience in IT desktop support which includes experience in basic networking administration
  • Ensures work performed adheres to company policies, standards, and procedures.
  • Assists in the setup of application client/server software.
  • Performs other tasks as assigned by supervisor or manager.

  • A+ certification and 3-5 years experience. Bachelor's could replace some experience
  • Ability  to travel from site-to-site

Must Have:
Education Undergraduate Degree in CS, MIS, BA or Engineering Yes Experience A+ certificate or equivalent work experience Yes Experience in IT desktop support 3 years Microsoft Certified Professional certificate(s) or equivalent work experience Yes NET+ certificate or equivalent experience Yes Does this position require a MVR/Driving Record History to be completed?   Yes

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