Wichita, KS 67226 US
This position oversees the life cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory, billing reports, and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit, and on-time delivery performance.
•Assist when required to verify incoming shipments accuracy, identify discrepancies and work with Customer and internal departments to resolve.
•Verify Customer Purchase Order requirements, ensuring these can be performed by the Service Center, resolving these prior to accepting work by monitoring and following up with internal and external Customers.
•Understand Service Contract, Customer requirements and process flow for the creation of Service Notifications in SAP.
•Monitor own output and quality of the work to ensure alignment with organizations standard.
•With moderate supervision demonstrate ability to use tools, systems, procedures, and processes required to create SAP service notifications.
•Assist in identifying process constraints to team resolution and implementing improvements for Customer Satisfaction.
•May perform and assist with special projects, as required.
•Demonstrates moderate ability to use SAP reporting tools to create reports to meet customer expectations
•Coordinate holidays, extra hours, shift changes.
•Administration of the different customer portals
•Validate and capture the reported defects.
•Modify orders on SAP system
•Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
•Must be a U.S. Person/Permanent Resident "Green Card" holder.
•Prior experience in a related environment involving written and oral communication with internal or external customers.
Meet Your Recruiter
National Recruiting Manager
Lary started here in 2007 as a technical recruiter. His previous experience was 23 years as an Operations Manager at UPS. In 2009 he moved into Account Sales and Account Management. In 2012, Lary became the National Recruiting Manager.
Lary has a wife and two adult children. When not working, he’s following sports, reading, antiquing and restoring antiques.