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Job Summary/Objective
The Community Ambassador is a primary revenue driver with a strong focus on sales, relationship building, and engagement. This role is responsible for member
recruitment and retention, as well as driving advertising, event, and program sales. Success is achieved
through a combination of traditional sales techniques, in-person relationship development, and
participation in industry events and trade shows.
This position requires frequent travel to meet members and prospects, attend events, and serve as the
face of AGS in the gem and jewelry industry. Collaboration with executive management, marketing, and
accounting teams ensures alignment with organizational goals. This position is eligible for incentive
opportunities tied to team initiatives and performance metrics.
Essential Functions
1. Member Recruitment and Sales
Execute a comprehensive sales strategy to recruit new members, sell advertising, and
promote events and programs to meet revenue goals.
Develop and manage a robust pipeline of prospects, guiding them through the sales
cycle from lead generation to closure.
Strategically manage an assigned territory to maximize outreach and sales
opportunities.
Track and report progress on recruitment and sales efforts to ensure alignment with
organizational goals.
2. Member Engagement and Retention
Build strong, ongoing relationships with new and existing AGS members to foster loyalty
and satisfaction.
Serve as the primary point of contact for members, keeping them informed about AGS
updates, opportunities, and resources.
Identify at-risk members and implement tailored strategies to improve their experience
and drive retention.
3. Operational Excellence
Accurately process membership applications and renewals while maintaining up-to-date
member records.
Collaborate with internal teams to analyze member data and identify areas for
improvement.
Work closely with the assigned Community Ambassador Coordinator to ensure seamless
administrative support.
Last updated: 12/31/2024 Page 2 of 2
4. Brand Representation and Industry Presence
Represent AGS as a brand ambassador at key industry events and trade shows, such as
Luxury and JCK Las Vegas, AGTA, all CBG tradeshows, Hard Rock Summit, IJO, Centurion,
and Conclave/Converge.
Stay informed about industry trends and best practices, and share relevant insights with
members to demonstrate value and expertise.
Coordinate with the Community Ambassador Manager and other internal teams to
ensure successful event participation and follow-up.
5. Reporting and Collaboration
Prepare regular reports on recruitment, retention, and sales activities, as required by
the Community Ambassador Manager.
Collaborate with Membership Department management and other departments to
ensure strategic alignment.
Provide input on policies, procedures, and solutions related to membership operations.
6. Travel and Expense Management
This role requires frequent travel to meet with members, prospects, and industry
partners, as well as to attend conferences and trade shows.
All approved travel expenses will be reimbursed in accordance with the organization’s
expense reimbursement policy.
Note: This job description is not designed to cover or contain a comprehensive listing of all activities,
duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at
any time with or without notice.
Competencies
Strong sales and relationship-building skills, with the ability to engage effectively with members
and prospects in person, over the phone, and through other communication channels.
Excellent interpersonal and communication skills, with the ability to build relationships and
engage with diverse stakeholders.
Highly organized, with the ability to manage multiple priorities and meet deadlines in a fastpaced
environment.
Proficient in using communication tools, CRM systems, and office productivity software.
Knowledge of the gem and jewelry industry is desirable but not mandatory.
Demonstrates a genuine passion for providing exceptional service and fostering community
engagement.
Required Education & Experience
Bachelor's degree in a relevant field.
Proven experience in sales, membership management, customer service, or a related role.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint).
Experience with membership database software is a plus.
Sales Executive / Community Ambassador
Posted: 01/20/2025
2025-01-20
2025-02-19
Job Number: 34090
Job Description
Job Summary/Objective
The Community Ambassador is a primary revenue driver with a strong focus on sales, relationship building, and engagement. This role is responsible for member
recruitment and retention, as well as driving advertising, event, and program sales. Success is achieved
through a combination of traditional sales techniques, in-person relationship development, and
participation in industry events and trade shows.
This position requires frequent travel to meet members and prospects, attend events, and serve as the
face of AGS in the gem and jewelry industry. Collaboration with executive management, marketing, and
accounting teams ensures alignment with organizational goals. This position is eligible for incentive
opportunities tied to team initiatives and performance metrics.
Essential Functions
1. Member Recruitment and Sales
Execute a comprehensive sales strategy to recruit new members, sell advertising, and
promote events and programs to meet revenue goals.
Develop and manage a robust pipeline of prospects, guiding them through the sales
cycle from lead generation to closure.
Strategically manage an assigned territory to maximize outreach and sales
opportunities.
Track and report progress on recruitment and sales efforts to ensure alignment with
organizational goals.
2. Member Engagement and Retention
Build strong, ongoing relationships with new and existing AGS members to foster loyalty
and satisfaction.
Serve as the primary point of contact for members, keeping them informed about AGS
updates, opportunities, and resources.
Identify at-risk members and implement tailored strategies to improve their experience
and drive retention.
3. Operational Excellence
Accurately process membership applications and renewals while maintaining up-to-date
member records.
Collaborate with internal teams to analyze member data and identify areas for
improvement.
Work closely with the assigned Community Ambassador Coordinator to ensure seamless
administrative support.
Last updated: 12/31/2024 Page 2 of 2
4. Brand Representation and Industry Presence
Represent AGS as a brand ambassador at key industry events and trade shows, such as
Luxury and JCK Las Vegas, AGTA, all CBG tradeshows, Hard Rock Summit, IJO, Centurion,
and Conclave/Converge.
Stay informed about industry trends and best practices, and share relevant insights with
members to demonstrate value and expertise.
Coordinate with the Community Ambassador Manager and other internal teams to
ensure successful event participation and follow-up.
5. Reporting and Collaboration
Prepare regular reports on recruitment, retention, and sales activities, as required by
the Community Ambassador Manager.
Collaborate with Membership Department management and other departments to
ensure strategic alignment.
Provide input on policies, procedures, and solutions related to membership operations.
6. Travel and Expense Management
This role requires frequent travel to meet with members, prospects, and industry
partners, as well as to attend conferences and trade shows.
All approved travel expenses will be reimbursed in accordance with the organization’s
expense reimbursement policy.
Note: This job description is not designed to cover or contain a comprehensive listing of all activities,
duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at
any time with or without notice.
Competencies
Strong sales and relationship-building skills, with the ability to engage effectively with members
and prospects in person, over the phone, and through other communication channels.
Excellent interpersonal and communication skills, with the ability to build relationships and
engage with diverse stakeholders.
Highly organized, with the ability to manage multiple priorities and meet deadlines in a fastpaced
environment.
Proficient in using communication tools, CRM systems, and office productivity software.
Knowledge of the gem and jewelry industry is desirable but not mandatory.
Demonstrates a genuine passion for providing exceptional service and fostering community
engagement.
Required Education & Experience
Bachelor's degree in a relevant field.
Proven experience in sales, membership management, customer service, or a related role.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint).
Experience with membership database software is a plus.