Repair Technician
The Role
The Repair Technician is responsible for efficiently receiving, testing, repairing, and dispositioning of company products. This role involves maintaining a clean and professional workspace, as well as keeping an accurately inventoried and organized cache of replacement parts for both legacy and currently active product lines.
Job Duties
Prioritize activities independently based on legacy and current product repair inventory, internal and external customer needs, and the queue of returned products awaiting processing.
Perform diagnostic testing on mechanical and electronic equipment, including but not limited to modules, controllers, frames, and auxiliary components.
Repair, scrap, or accept products "as is" after diagnostic testing and root-cause analysis.
Assist in implementing corrective and preventive actions as needed.
Research and obtain necessary equipment specifications, test procedures, diagnostic information, and any required documents and guides for processing.
Perform equipment hardware and software configurations independently as needed.
Catalog and inventory all products returned for repair while maintaining a clean, well-organized, and efficient work area.
Maintain an inventory of standard replacement parts and submit purchase requisitions to ensure minimum inventory levels are stocked.
Lead standard and project-specific workgroups as needed.
Follow all safety and ESD procedures to ensure personal and product safety.
Align performance with assigned KPI goals, both individually and for the team.
Perform additional duties as assigned.
Skills and Qualifications
Strong organizational skills, problem-solving, and attention to detail
The ability to manage multiple priorities and be comfortable working under pressure
Self-motivated and able to work in a team environment to recommend and implement opportunities for increased IT and manufacturing efficiencies
Must have a broad mechanical understanding of repair or manufacturing assembly/disassembly functions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, wiring schematics, and procedure manuals
Adept at problem-solving and troubleshooting computer hardware and or software-related issues
Ability to provide feedback to department manager on procedure updates or changes, provide routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Experience soldering PCBAs
Ability to read electrical schematics and design drawings
Education
High school diploma or GED and one to two years related experience and/or training;or equivalent combination of education and experience.
Preferred qualifications, in-process or equivalent experience:
Technical School
OEM approved training for desktops, laptops, PCBAs, point-of-sale equipment, etc.
A+/ICET/Networking Certification
Test Eng. Assoc. Degree or equivalent experience.
Working knowledge of computer programs (ERP) for entering data and tracking inventory.
Prior PC-related experience is helpful/ preferred.
Physical Requirements
Must be able to sit or stand for long periods
Close visual focus is required
Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.