Westborough, MA 01581 US
The Program Manager holds the responsibility for the operational performance and financial achievement of an existing customer base. They collaborate with sales to explore and expand new business opportunities within the customer portfolio.
Essential duties include:
· Defining and managing customer expectations, ensuring overall customer satisfaction, and serving as the key interface between the customer and the Cross-Functional Team (CFT).
· Coordinates program updates related to quality, cost, and delivery, handle customer change requirements and manages Excess & Obsolete (E&O) mitigation plans.
· Maintain effective communication, represent the CFT in account reviews, and work with Operations to ensure timely production schedules.
· Bachelor's degree or equivalent work experience, with 5+ years of program management experience in the Mil/Aero/DOD industry.
· Experience in PCBA manufacturing is considered a plus.
· CEPM certification is desired. T
· The ability to manage internal CFT teams and interface with key managers for project escalation is essential.