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Payroll & Benefits Service Delivery Manager

Houston, TX 77073

Posted: 10/13/2019 Industry: Houston63 Job Number: 24190

Shift Hours: Monday-Friday 8am-5pm

Essential Responsibilities:
  • Responsible for health & welfare and 401k interfaces (inbound and outbound) to third party vendors.
  • Data management includes ownership of file layout requirements, execution of files, data mapping and data resolution.
  • Acts as point of contact with third parties on daily basis to resolve data issues.
  • Communicates with HR on data inconsistencies and assists in identifying their training issues.
  • Responsible for all procedural documentation related to data management.
  • Acts as a point of contact for Corporate Benefits Department to ensure that program file requirements are updated, tested, and executed.
  • Is accountable for the participant data transmission for all health & welfare plans supporting a payroll of 25, 000 employees.
  • Handles special projects as assigned.
  • Ensure accuracy by auditing entries and pay results
  • Respond to employee inquiries and resolve issues through call center rotation.
  • Handle special projects, as assigned
  • Strive for continuous improvement to benefit & payroll processes

  • High School Diploma or equivalent. 5+ years benefits related experience.
  • Knowledge of benefit plan provisions, payroll/benefits systems, processes and procedures, report writing, SAP navigation and Personnel Actions.
  • Analytical thinking, problem solving, and customer awareness.
  • Proficiency in Excel, PowerPoint, flow charting, presentations, communications and managing multiple priorities. Excellent knowledge in implementation, custom reporting, and production problem resolution for Payroll
  • Exceptional problem-solving, troubleshooting and analytical skills
  • Excellent skills in Excel, Outlook, and Word
  • Quick learner, self-starter, flexible, organized thorough, comfortable with technology, able to work independently
  • Must be able to multi-task and able to work in a fast-paced, time and data-sensitive environment
  • Excellent Customer Service Skills
  • Able to function well in team open environment
  • Detail oriented

Desired Characteristics:
  • 5 years SAP Payroll Experience preferred

** Additional Note from HM: Looking for candidates with SAP and benefits processing experience. In particular, experience with loading benefit files and have benefit plan knowledge. **

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