As an Inside Sales Agent you will be responsible for managing and developing customer relationships for our existing book of business to ensure maximum retention of renewal contracts.
Identifies sales opportunities by analyzing and summarizing information and trends related to our customers.
Sustain current accounts by researching and identifying potential leads, building connections, providing technical information and advice, and preparing quotes.
Uses telephone, and e-mail inquiries to verify collected information and finalize sales.
Provides expertise and guidance during quoting phase of project lifecycle.
Drives continued sales by checking customer purchasing history, suggesting new and related products, and explaining technical features.
Supports the delivery of quality results by following company rules and guidelines and offering recommendations for policy and procedure improvements.
Keeps product knowledge up to date by studying item descriptions and participating in ongoing training.
Accepts ownership for maintaining and expanding sales and accomplishing all assigned tasks.
Skilled in:
Ability to read and interpret customer and internal engineering drawings.
Knowledge of metals and materials
Knowledge of manufacturing processes including CNC Machining, Non-Destructive Testing (Magnetic Particle, Pressure Testing, Dye Penetrant) and Mechanical Testing (Tensile, Hardness, Grain Size)
Experience working in an AS9100 facility
Excellent interpersonal, written, and verbal communication skills
Ability to multitask with a high attention to detail
Proficiency using Microsoft Office (Word, Excel, PowerPoint, Visio)
Bachelor’s degree in engineering preferred or (Equivalent combinations of education, licenses, certifications and/or experience may be considered)
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About Billerica, MA
Discover your next career opportunity in the vibrant area surrounding Billerica, Massachusetts! This bustling region offers a perfect blend of scenic beauty, historic charm, and abundant growth opportunities. From the picturesque hikes at Great Brook Farm State Park to the buzzing arts scene at The Brush Art Gallery and Studios, Billerica and its surroundings have something for everyone. Immerse yourself in the rich culture of the area, savor the local delicacies like freshly caught seafood and signature Boston cream pie, and catch a game at the iconic Fenway Park while working in this dynamic and exciting region. Explore our job listings today and take the next step towards a fulfilling career in this captivating area.
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