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Inside Sales / Quotation Coordinator

Westborough, MA 01581

Posted: 06/07/2023 Job Number: 32356

Job Description

Essential Job Functions

Customer Service, Quotation Coordinator and Customer Interface

·         Supports Regional’ s office forecast and budget objectives by:

·         Learns and applies knowledge of products, related services and policies to provide a variety of inside sales functions via e-mail, phone, TEAMS and face to face.

·         Provides Inside Sales support for the Eastern region with existing customers and is important contact and interface for all transaction questions from customers.

·         Interfaces daily via email and telecom, with Business Units and Manufacturing teams in Japan.

·           Provides pricing, delivery information to customers. Works closely and resolves customer questions, complaints and requests.

·         Checks order history, revision history to confirm customer and factory requirements.

·           Enters and processes purchase orders and billing.  Serves as liaison between customers and various related departments.

·           Assists customer service in all file management maintenance

·           Supports Sales Team in Quotation Preparation, Forecasting, Customer Portal Maintenance.   Assists in Proposal Presentations including strategizing formats.

·         This position requires detailed information interaction and disciplined teamwork with all involved associates. 

·           May be asked to visit assigned customers in local area with Sales and Management.

·         Understands and adheres to company policies and procedures.  Performs all other job-related tasks as assigned by the manager.

·         Coordinates/Organizes RFQ from USA office: Is the main point of contact of follow up internally for Quotation process in USA.


Job Requirements
Minimal Required Essential Job Skills

·         Proficiently communicates in writing and verbally in English. (Japanese a plus)

·         SAP knowledge and experience.

·         Office productivity software Advanced skill level): Excel, Word, and PowerPoint or similar software.  O365/SharePoint and One Drive Experience preferred.


Meet Your Recruiter

Fran Hardy

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