Overview:
As an IT Support Specialist, you'll provide Tier I and Tier II support for end users. You'll troubleshoot issues, support hardware and software configurations, and implement technology solutions to support company growth. You will assist users via phone, email, or in person, handling a variety of technical issues.
Key Responsibilities:
•Troubleshoot and resolve system, hardware, and network issues.
•Assist with system configurations, training, and end-user support.
•Coordinate set up new desktops, printers, mobile devices, user accountants and other technology tools.
•Responsible to resolve helpdesk tickets, emails, calls and voices emails. Coordinate the proper work of the communication systems.
•Document processes, resolutions, and proactively suggest system improvements.
•Manage IT inventory and support tickets through Freshservice.
•Collaborate with IT and business teams on projects, upgrades, and migrations.
•Advanced technical support on ERP, Data Collection systems
Technologies:
•Microsoft 365
•Freshservice Ticketing
Qualifications:
•Bachelor's degree in IT or equivalent.