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IT Helpdesk

Beverly, MA 01915

Posted: 04/01/2023 Job Number: 32259

Job Description


The First Level IT Helpdesk Support Technician will maintain and monitor end-user workstations and productivity on the local area network. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine the source, and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies, and procedures


Essential Functions

  • Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN)
  • Investigates user problems and identify their source; determine possible solutions; test and implements solutions.
  • Install, configure, and maintain phones, printers, desktops, and other related equipment/devices/systems.
  • Performs software and application installation and upgrades.
  • Conducts various training and instruction for system users on operating systems and other applications.
  • Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-user on the network.
  • Assists personnel of other departments as a computer resource.
  • Provides computer orientation to new and existing company staff.


Required Competencies
  • Apply knowledge of computing systems and software structure
  • Ability to communicate technical information to non-technical personnel.
  • Ability to install, configure and maintain personal computers, networks, and related hardware and software.
  • Ability to identify and resolve computer system malfunctions and operations problems
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications
  • Modern Windows Operating systems
  • Strong verbal and written communication skills

Required Education and Experience
  • ·         1-2 Years of Helpdesk experience.

Meet Your Recruiter

Fran Hardy

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