NESC Staffing
http://www.nesc.com
http://www.nesc.com
true
Summary/Objective
The First Level IT Helpdesk Support Technician will maintain and monitor end-user workstations and productivity on the local area network. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine the source, and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies, and procedures
Essential Functions
Required Competencies
Required Education and Experience
IT Helpdesk
Beverly, MA 01915 US
Posted: 04/01/2023
2023-04-01
2023-05-01
Job Number: 32259
Job Description
Summary/Objective
The First Level IT Helpdesk Support Technician will maintain and monitor end-user workstations and productivity on the local area network. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine the source, and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies, and procedures
Essential Functions
- Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN)
- Investigates user problems and identify their source; determine possible solutions; test and implements solutions.
- Install, configure, and maintain phones, printers, desktops, and other related equipment/devices/systems.
- Performs software and application installation and upgrades.
- Conducts various training and instruction for system users on operating systems and other applications.
- Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-user on the network.
- Assists personnel of other departments as a computer resource.
- Provides computer orientation to new and existing company staff.
Required Competencies
- Apply knowledge of computing systems and software structure
- Ability to communicate technical information to non-technical personnel.
- Ability to install, configure and maintain personal computers, networks, and related hardware and software.
- Ability to identify and resolve computer system malfunctions and operations problems
- Skill in organizing resources and establishing priorities
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications
- Modern Windows Operating systems
- Strong verbal and written communication skills
Required Education and Experience
- · 1-2 Years of Helpdesk experience.