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IT Desktop Analyst, Sr

Odessa, TX 79763

Posted: 10/13/2019 Job Number: 24266

Job role/Functions: Desktop service, customer service, desktop / IPhone / Ticket and Inventory / Printers etc 

 
  • Under general supervision, applies a high level of Information Technology skills in direct support of company employees and partners.
  • Troubleshoot complex desktop software and hardware problems.
  • Provide desk-side and remote support in the use of systems in a LAN/WAN environment.
  • Follow-up with customers to assure satisfactory incident closure; updates and closes call records for work performed.
  • Assists in supervising others.
  • Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
  • Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
  • Consequences of error are easily measured and can be confined.

Requirements:
  • A+ certification, NET+ certification, MCSE certification a plus
  • 5-10 years experience in field
  • Experience in basic network troubleshooting with understanding of various networking protocols such as TCP/IP, WINS, and DHCP.
  • Experience troubleshooting hardware and software - Must possess in-depth knowledge of desktop hardware and software
  • Experience working with tickets (HP Service Manager experience is a plus)
  • Proficient use of Microsoft operating systems
  • Proficient knowledge in the usage of Microsoft Office suite 
  • strong problem solving capability
  • Willing to travel 10% (company vehicle provided or paid mileage)
  • Willing to work overtime when needed

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