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Administrative Support / Coordinator

Dracut, MA 01826

Posted: 12/05/2023 Job Number: 33411

Job Description

Essential Job Duties:

-        Responsible for taking, organizing, and distributing meeting minutes to team members as needed

-        Retrieve information as requested from records, email, minutes, and other related documents;prepare written summaries of data when needed

-        Support onsite meetings such as customer visits, audits and/or internal workshop events

-        Respond to and resolve administrative inquiries and questions

-        Support various monthly/annual employee events as needed

-        Update training matrix and job training requirements sheets

-        Provide project support as assigned

-        Assist in answering company phones

-        Administer and provide support for company phone system

-        Provide backup support for building badging system

-        Triage software and hardware support requests via internal ticketing system to ensure resolution by third party providers in a timely manner

-        Provide monthly reporting metrics on internal ticketing system

-        Review and approve monthly MSP invoices and hardware lifecycle report

-        Collaborate with MSP to maintain and monitor cybersecurity with third party support group

-        Document software support guides to be published on ticketing system Help Guide portal

-        Document company information technology policies to be published on ticketing system Help Guide portal

-        Assist in server cleanup project and maintenance thereafter of filing system as assigned

-        Assist in the development and deployment of a cyber security training program

-        Support tech related aspects of on/off boarding of employees by managing Receipt of Company Property forms

-        Work with Human Resources to migrate existing training matrix documentation into new HRIS

-        Maintain internal IT SharePoint site access profiles, software subscription, budget tracking, etc.

-        Document, update, and distribute company information technology policies at direction of Manager

-        Manage hardware inventory and server room, catalog items via internal IT SharePoint site




Educational and Experience Requirements:

-        Associate’s, or bachelor’s degree preferred

-        3+ years’experience with Customer Service/Administrative support in a like manufacturing environment

-        3+ years’experience with technology support

Meet Your Recruiter

Fran Hardy

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