NESC Staffing
http://www.nesc.com
http://www.nesc.com
true
Essential Job Duties:
- Responsible for taking, organizing, and distributing meeting minutes to team members as needed
- Retrieve information as requested from records, email, minutes, and other related documents;prepare written summaries of data when needed
- Support onsite meetings such as customer visits, audits and/or internal workshop events
- Respond to and resolve administrative inquiries and questions
- Support various monthly/annual employee events as needed
- Update training matrix and job training requirements sheets
- Provide project support as assigned
- Assist in answering company phones
- Administer and provide support for company phone system
- Provide backup support for building badging system
- Triage software and hardware support requests via internal ticketing system to ensure resolution by third party providers in a timely manner
- Provide monthly reporting metrics on internal ticketing system
- Review and approve monthly MSP invoices and hardware lifecycle report
- Collaborate with MSP to maintain and monitor cybersecurity with third party support group
- Document software support guides to be published on ticketing system Help Guide portal
- Document company information technology policies to be published on ticketing system Help Guide portal
- Assist in server cleanup project and maintenance thereafter of filing system as assigned
- Assist in the development and deployment of a cyber security training program
- Support tech related aspects of on/off boarding of employees by managing Receipt of Company Property forms
- Work with Human Resources to migrate existing training matrix documentation into new HRIS
- Maintain internal IT SharePoint site access profiles, software subscription, budget tracking, etc.
- Document, update, and distribute company information technology policies at direction of Manager
- Manage hardware inventory and server room, catalog items via internal IT SharePoint site
Educational and Experience Requirements:
- Associate’s, or bachelor’s degree preferred
- 3+ years’experience with Customer Service/Administrative support in a like manufacturing environment
- 3+ years’experience with technology support
Administrative Support / Coordinator
Dracut, MA 01826 US
Posted: 12/05/2023
2023-12-05
2024-01-04
Job Number: 33411
Job Description
Essential Job Duties:
- Responsible for taking, organizing, and distributing meeting minutes to team members as needed
- Retrieve information as requested from records, email, minutes, and other related documents;prepare written summaries of data when needed
- Support onsite meetings such as customer visits, audits and/or internal workshop events
- Respond to and resolve administrative inquiries and questions
- Support various monthly/annual employee events as needed
- Update training matrix and job training requirements sheets
- Provide project support as assigned
- Assist in answering company phones
- Administer and provide support for company phone system
- Provide backup support for building badging system
- Triage software and hardware support requests via internal ticketing system to ensure resolution by third party providers in a timely manner
- Provide monthly reporting metrics on internal ticketing system
- Review and approve monthly MSP invoices and hardware lifecycle report
- Collaborate with MSP to maintain and monitor cybersecurity with third party support group
- Document software support guides to be published on ticketing system Help Guide portal
- Document company information technology policies to be published on ticketing system Help Guide portal
- Assist in server cleanup project and maintenance thereafter of filing system as assigned
- Assist in the development and deployment of a cyber security training program
- Support tech related aspects of on/off boarding of employees by managing Receipt of Company Property forms
- Work with Human Resources to migrate existing training matrix documentation into new HRIS
- Maintain internal IT SharePoint site access profiles, software subscription, budget tracking, etc.
- Document, update, and distribute company information technology policies at direction of Manager
- Manage hardware inventory and server room, catalog items via internal IT SharePoint site
Educational and Experience Requirements:
- Associate’s, or bachelor’s degree preferred
- 3+ years’experience with Customer Service/Administrative support in a like manufacturing environment
- 3+ years’experience with technology support