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HR Management Systems Support

Oklahoma, OK 73114

Posted: 10/13/2019 Industry: Administrative Job Number: 24379

Monday - Friday 8am - 5pm

- In this role, you will be responsible for managing the transactional pieces of an employee lifecycle and act as the "go-to" for your respective HR teams. You are a key partner to various groups to complete requests which helps alleviate HR Managers and HR Business Partners time away from their clients and often act as a liaison to HR Service Delivery COEs, though work should not overlap with COE work.

Job Duties:
  • Research and respond to road blocks to deliver a solution while ensuring information provided to clients is accurate
  • Navigate and share learning with your respective HR team regarding best practices, system updates, and knowing who to contact
  • Provide employee details as needed to HRBP's and EHRM's including specialized reporting and analysis
  • Maintain and protect confidential data with utmost scrutiny, judgment, and care
  • Assist with other HR special projects or initiatives as needed 
  • Processes routine HR service center requests as identified by HR management system end users.
  • Identifies, researches, and resolves technical problems/requests.
  • Responds to telephone calls, email and system generated requests for HR technical support.
  • Documents, tracks, and monitors request in service center technology to ensure timely resolution.
  • May use basic process improvement techniques to identify and resolve opportunities for improvements.
  • Typically able to resolve less complex problems immediately.
  • May assist higher level specialists.
  • Handles special projects, as assigned.
  • Works under immediate supervision.

  • Basic computer skills including working knowledge of MS Office software packages, exposure to HR specific technology, and HR service center technology.
  • High School Diploma or equivalent. Some college preferred.
  • Experience with SAP and Workday highly preferred

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