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Engineering Operations Manager

Foxboro, MA 02035

Posted: 06/24/2019 Industry: IT/Software Job Number: 22660

The Engineering Operations Manager will lead the planning, design, and execution of the engineering operations function of company technology platform. This role will work with the Site Reliability, QA, Analytics, BI and Client teams to achieve success.



§  Platform Operations Support

o   Design, plan and implement  company engineering production support and operations system

o   Develop and maintain automated error triage pipelines

o   Monitor and report relevant KPIs to technical leadership

o   Automate ability to identify data issues, and proactively address them

o   Monitor pipeline performance and design error handling

§  Identify System Improvement opportunities

o   Provide feedback to engineering team and help build automation of the parts of the platform to monitor the technology platform

o   Track trends of system issues and elevate consistent challenges

o   Identify ways to improve existing processes

§  Management & Communication

o   Define team structure, hire, and manage engineers

o   Build out and document department function & processes

o   Effectively communicate issue-handling with leadership

o   Lead multiple projects and meet deadlines

o   Additional projects and assignments as directed



This position has supervisory responsibilities




§  Bachelor's Degree in Computer Science, Information Systems, or related field.

§  5-7 years of experience working with data using SQL or similar technology

§  4+ years of experience using a data integration platform, such as Snaplogic, SSIS, or Informatica

§  Strong understanding of data warehousing principles and methodologies

§  Experience writing to and reading from product APIs

§  Ability to lead multiple projects in a fast-paced environment

§  Strong communication skills to all levels of technical expertise

§  Very high attention to detail

§  Familiarity with BI Visualization tools

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