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Desk Side Support Staff- 2 Spots

Richland, WA 99354

Posted: 06/22/2024 Job Number: 34191

Job Description



Full-Time Office/Project
No Remote/No Telework
No per diem

The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Job Responsibilities:

•Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
•Follows the established technology standards, policies and support processes.
•Helps establish and monitor metrics on service delivery and customer satisfaction.
•Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
•Supports Local Area Network and Wireless Network, etc.
•Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
•Manages and maintains local assets and configuration items in ServiceNow.
•Perform moves, adds and changes.
•Participate in special projects, as assigned.
•Travel to offices/ job sites for short term project support
•Provides proactive and timely support to executives and VIPs

Basic Qualifications:
•Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
•1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
•1+ years of experience with incident and request management system like ServiceNow.
•1+ years of experience supporting executives and VIPs.

Additional Information:
•Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
•Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
•Work within a local team environment, as well as the extended Corporate IS&T staff
•Understanding of basic networking technologies and principles.
•Must have the ability to work in a demanding environment, managing multiple priorities.
•Ability to identify, plan, install and support off-site meetings and conferences, as needed.
•Ability to lift 50 lbs.
•A+ certification preferred

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About Richland, WA

Ready to embark on a fulfilling career journey in the vibrant region of Richland, Washington? Explore our exceptional job opportunities in this dynamic area nestled in the heart of the stunning Pacific Northwest. Richland, known for its breathtaking landscapes along the Columbia River, offers not only a thriving job market but also a remarkable quality of life. From the renowned Hanford Reach National Monument to the iconic Red Mountain AVA wine region, Richland boasts a blend of outdoor activities and cultural experiences. Don't miss the chance to savor local delicacies at the Tagaris Winery or catch a show at the iconic Uptown Theatre. Join us in discovering the endless possibilities for professional growth and personal fulfillment in Richland, WA!