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The primary responsibility of the Customer Service Temp will be entering quotes in Salesforce CPQ.
DUTIES AND RESPONSIBILITIES
· Supports a network of independent manufacturer’s sales representatives and / or sales partners
· Processes quotes and purchase orders
· Log call data/info into CRM or ERP
· Provide product, pricing and other relevant information as requested by Customers / Field Techs.
· Ensures associate compliance with company time and attendance policies, and adherence to productivity and service standards.
· Communicates with others in the company (vertically and horizontally) to ensure compliance with service standards and company policies.
· Make every effort to focus on doing-it-right to make sure the customer is happy or satisfied with our units.
· Provide value to our customers by using Lean tools and concepts to identify and eliminate waste in all forms (scrap/rework, transportation, motion, waiting, inventory, over production, over processing, and under-utilization of people). Uses systemic thinking by seeing processes from end to end and works to challenge the status quo to eliminate the root cause of problems. Is involved in individual and/or team activities that involve using Lean tools and concepts to improve the flow of information and material.
· Perform other relevant duties as assigned by the supervisor and/or manager.
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