Customer Service Rep
Job Description
ARINC's Radio Technology Solutions group is seeking a Service Center Coordinator for their Western Region Maintenance Center located in Elmont, NY.
A Service Center Coordinator provides critical interaction with all levels of internal and external customers, both in person and remotely. Some of the main responsibilities will be related to ship/receive activities but also to share, and back up, the front office Service Center Coordinator:
•Perform shipping/receiving of domestic/international equipment and associated logging of that equipment.
•Utilize main application for Work Ticketing to create and update tickets for all types of tasking
•Interfacing with shipping vendors as needed
•Procurement activities for ordering parts and equipment
•Inventory tracking via our Costpoint system
•Work with HQ on yearly inventory audit
•Coordinating with vendors for repairs and calibrations to test equipment
•Assist manager in tracking tasks and ensuring all costs are documented for billing
•Interfacing with shipping vendors as needed
•Shipping and receiving tasks
Other duties may include:
•Process bills for payment
•Greet customers
•Answering telephones
•Process and sorting mail
•Prepare office correspondence, faxing, copying, filing documents, and occasional typing
•Create and maintain project folders, both electronic and paper, as dictated in office policies
•Utilize MS Office software (Excel & PowerPoint) to format reports, present data, and organize information
Required Experience:
•The ideal candidate will possess 3 or more years of administrative experience in a corporate environment.
•Experience with MS Excel and MS Word
•Ability to effectively communicate (written and verbal) and routinely interact with management, internal and external customers in a professional manner.
•Must be able to work independently and to remain focused while multitasking. Demonstrate superior attention to detail and must be flexible to changing priorities.
•Ability to research and resolve routine and non-routine problems. Experience working in a corporate environment.
Meet Your Recruiter
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Lary O'Keefe
National Recruiting Manager
Lary started here in 2007 as a technical recruiter. His previous experience was 23 years as an Operations Manager at UPS. In 2009 he moved into Account Sales and Account Management. In 2012, Lary became the National Recruiting Manager.
Lary has a wife and two adult children. When not working, he’s following sports, reading, antiquing and restoring antiques.