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Chemical Service Rep III

Sugar Land, TX 77478

Posted: 08/17/2019 Industry: Houston63 Job Number: 23948

Shift Hours: Monday-Friday 8am-5pm (Occasional OT)
**Potential to hire FT**

Responsibilities:
  • Receives, reviews and fulfills international/domestic orders and processes invoices (order entry, delivery, invoicing)
  • Inventory management (replenishes, reconcile inventory discrepancies, receiving stock into our system, etc.)
  • Enters production orders and relabels
  • Confirms/maintains customer master data is kept up to date
  • Liaise with transport, supply points, logistics and freight forwarders to ensure customer orders are fulfilled and problems are resolved efficiently
  • Facilitates resolution of inquiries and customer concerns related to the order, delivery and invoice process
  • Participates in training of customer service personnel
  • Handles multiple product line(s) with multiple entity support
  • Writes procedures and assists in establishment of department policies
  • Handles special projects, as assigned

Requirements:
  • High School Diploma or GED
  • 5+ years of customer service experience with chemical support, or equivalent combination of education and experience
  • 5+ years of SAP (order entry, delivery, and invoice processing) experience
  • Inventory management experience (reconcile inventory discrepancies, yearly physical counts)
  • Ability to resolve complex problems with minimal assistance/supervision
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to multi-task and provide customer satisfaction in a fast paced environment
  • Ability to work in a team environment
  • Ability to work without direct supervision
  • Must be a self-starter and detail oriented
  • Good understanding of customer relationship principles and practices
  • Strong interpersonal skills to facilitate positive relationships with key internal and external stakeholders
  • Professional demeanor and presentation

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