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Account Manager/Energy Services

Houston, TX 77064

Posted: 06/07/2023 Job Number: 32140

Job Description


We are looking for an account manager to join our dynamic, fast-paced Agreements sales team for Energy Business. This remote position will be based in the United States.

As an account manager you will work together with cross-divisional teams to develop value propositions and customized solutions to fit our Energy customer's lifecycle needs. You will be the lead contract negotiator who will find balanced solutions to complex contracts as well as customer service minded and will go above and beyond to support our Energy customers.

The ideal candidate has 10 years of experience in Account Management and a strong knowledge base for power general O&M, parts and services. (reciprocating engines) 

As an Account Manager you will focus on these responsibilities:

• Accountable for sales to non-agreement customers and generating leads for new agreements and service projects. Focus on growing sales and committing non-agreement customers to agreements.

• Proactively engage with customers and internal stakeholders to grow sales for non-agreement customers

• Propose and sell new solutions and upgrades to customers and ensure that the value is understood, explained and products and services are sold and delivered.

• Proactively plan sales for assigned customers to maximize our share of wallet

• Proactively share market insights and customer knowledge internally to develop regional customer understanding

• Ensure a well-working feedback loop with Field Service colleagues to maximize the number of leads

• Ensure leads are addressed and captured

• Ensure all customer related information & opportunities are recorded in CRM and maintain accurate customer records among assigned customer accounts

• Develop account plans and sales strategy for assigned customers

• Act as Agreement Manager when converting non-agreement customers to agreement customers (when needed)

• Support newbuild Business Development Managers and Lifecycle Solutions in agreement and service project sales

Your success will be measured by:

• Customer satisfaction

• New agreements and service projects leads

• Meeting sales and profitability targets for assigned accounts

• Account planning

CRM data quality

• Accounts receivable overdue status

You are our candidate if you:

• Drive our purpose and demonstrates our values

• Go beyond their own role to collaborate to achieve desirable results

• Are able to create clarity on direction and vision

• Have a business and goal-oriented mind-set

• Drive results with excellent planning and execution skills

• Possess a rigorous understanding of the Energy business and the ability to translate that knowledge into tangible actions to capture growth potential in our sales and operations

• Demonstrated success in a previous customer facing sales role in the power generation, energy or similar industry

• Uncompromised customer service mindset and willingness to go the extra mile for our customers

• Deep knowledge of lifecycle support organizations and way of working, strong knowledge of  our lifecycle solutions portfolio and coordination between stakeholders

• Inspirational change leader with the ability to engage and promote others to take action

• Strong influencing skills

• Drive results with excellent planning and execution skills

• Experience in Sales / Contract Management in a demanding leadership environment

• Experience working in a similar international fast paced multi-cultural working environment

• Ideally have relevant education, such as B.Sc. In Engineering / Economics / Business or equivalent experience

• Willingness to travel and work in a global team of professionals (50-70%) (Post COVID-19)

• Fluent in English, extra points for other languages

Knowledge of U.S. Energy markets (CAISO, SPP, ERCOT etc.)

• Knowledge and understanding of NERC

• Knowledge about power plant operations and maintenance

• Knowledge about reciprocating engines in power plant applications

• Resourceful and understand market intelligence tools

• Structured, systematic and analytical minded, attention to details and awareness of how they fit into the bigger business picture

• Exercises active listening, builds trust in networks and relationships and gives feedback continuously in a constructive manner. 

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