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IT Support Specialist

Billerica, MA 01862

Posted: 11/08/2024 Job Number: 34591

Job Description


Overview:
As an IT Support Specialist, you'll provide first-line support for end users. You'll troubleshoot issues, support hardware and software configurations, and implement technology solutions to support company growth. You will assist users via phone, email, or in person, handling a variety of technical issues.

Key Responsibilities:
  • Provide first-level support for Oracle JD Edwards EnterpriseOne and related systems.
  • Troubleshoot and resolve system, hardware, and network issues.
  • Assist with system configurations, training, and end-user support.
  • Set up new hires with accounts, computers, and phones using Microsoft Intune.
  • Document processes, resolutions, and proactively suggest system improvements.
  • Manage IT inventory and support tickets through Jira.
  • Collaborate with IT and business teams on projects, upgrades, and migrations.
  • Provide occasional emergency support outside of regular hours.

Technologies:
  • Oracle JD Edwards EnterpriseOne
  • Windows 10/11, Android OS/iOS
  • Microsoft 365, SharePoint, Teams, Intune, Entra ID
  • Jira Service Management, Microsoft Defender, Purview
  • Dynamics 365

Qualifications:

 
  • Bachelor's degree in IT or related field.
  • Experience with Oracle JD Edwards EnterpriseOne or similar ERP systems.
  • Strong troubleshooting skills and knowledge of desktop hardware/software.
  • Experience with Microsoft Intune, Autopilot, and Jira.
  • Excellent communication and customer service skills.

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About Billerica, MA

Discover your next career opportunity in the vibrant area surrounding Billerica, Massachusetts! This bustling region offers a perfect blend of scenic beauty, historic charm, and abundant growth opportunities. From the picturesque hikes at Great Brook Farm State Park to the buzzing arts scene at The Brush Art Gallery and Studios, Billerica and its surroundings have something for everyone. Immerse yourself in the rich culture of the area, savor the local delicacies like freshly caught seafood and signature Boston cream pie, and catch a game at the iconic Fenway Park while working in this dynamic and exciting region. Explore our job listings today and take the next step towards a fulfilling career in this captivating area.